Customer Experience Advocate (APAC Region)
We are looking to hire our first Customer Experience Advocate team member in the APAC region! The Customer Experience Advocate team is the first point of engagement for the entire Alchemy community in our most critical channels — mostly Discord and online community platforms like Twitter. You’ll be our eyes and ears on the ground learning about customer needs to inform our product roadmap, working with the Customer Engineering team and other parts of the company to ensure our product continues to meet our customers needs, and making certain the developer voice is represented inside the company. You will ensure prompt and effective resolution of questions, problems, and requests.
In a nutshell, this role is perfect for someone with a technical background who understands the needs of developers, wants to foster and engaged and mutually helpful community, and wants to learn multiple sides of Alchemy’s business. The majority of the time will be spent meeting and talking with customers, helping them solve their needs, debug technical issues, and sharing insights with colleagues across the business.