---
title: "Why did I get my account suspended?"
description: "Learn why your account got suspended and read more about how to resume services and prevent it in the future."
---

# Why did I get my account suspended?

Alchemy automatically attempts to collect payment when an invoice is issued and **every 24 hours afterward**. If payment** fails three times** \(over about **two days**\), your account will be** automatically suspended** and marked as **delinquent**. You’ll also receive an** email notification** informing you that your services have been suspended.

Payment failures can happen for a few common reasons, such as:

- **Insufficient funds** in your account
- **Expired or invalid card** information
- **Bank or card issuer declines** due to fraud checks or daily limits
- **Billing address mismatches** or other verification issues

To **restore your services**, visit your [**Billing**](https://dashboard.alchemy.com/settings/billing/invoices) page and** pay your outstanding balance**. Once payment is successful, your account will automatically be reactivated.