Why did I get my account suspended?

Written by Kyle Zhang

Published on October 22, 20251 min read

---

Alchemy automatically attempts to collect payment when an invoice is issued and every 24 hours afterward. If payment fails three times (over about two days), your account will be automatically suspended and marked as delinquent. You’ll also receive an email notification informing you that your services have been suspended.

Payment failures can happen for a few common reasons, such as:

• Insufficient funds in your account

• Expired or invalid card information

• Bank or card issuer declines due to fraud checks or daily limits

• Billing address mismatches or other verification issues

To restore your services, visit your Billing page and pay your outstanding balance. Once payment is successful, your account will automatically be reactivated.